Volume 7, Issue 2 (11-2010)                   J Res Dev Nurs Midw 2010, 7(2): 33-41 | Back to browse issues page

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salehian T, safdari dah cheshmeh F, pirak A. Patients’ Satisfaction from Medical and Nursing Services in Khatam Alanbia Hospital in Iranshahr, 2010. J Res Dev Nurs Midw. 2010; 7 (2) :33-41
URL: http://nmj.goums.ac.ir/article-1-50-en.html
1- , tahminehsalehian@yahoo.com
Abstract:   (34536 Views)

  Background and Objective : Patients’ satisfaction is an important criterion which can be a good scale to measure and evaluate medical services quality, and can give us some information about fulfillment of patients’ needs expectations and wishes .We conducted this study to investigate the patients’ satisfaction from medical and nursing services.

  Material and Methods: In this descriptive and cross- sectional study, the data was collected by a questionnaire including two sections of demographic data and satisfaction level from medical and Nursing services.The subjects are 200 patients selected by easy sampling method, at the time of discharge from hospital. Satisfaction level was measured by likert scale. The data was analyzed using descriptive statistics and chi-square.

  Results: The findings show that the patients are satisfied (41%), almost satisfied (21.5%) and unsatisfied (37.5%) from medical services. About satisfaction from nursing services, 57% of the patients were satisfied, 16.5% of them almost and 26.5% rarely satisfied. There was significant relation between variables such as sex, age, education degree and having insurance and satisfaction from medical and nursing services.

  Conclusion : The highest percentage of unsatisfied patients was related to lack of giving information by physicians about the disease and Nursing interventions measures. Interaction behavior between medical staff and patient has an effective impact on patients’ recovery and increase patients’ satisfaction therefore, the necessary measures should be taken to improve communication between patient and physician.

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